Frequently asked questions

When will I hear back about my Custom Order?


KB Sweet Treats gets many order requests, please allow up to 48hrs to hear back from me. I can't wait to discuss your order!




Custom Cookie Order Policy


1) Handmade cookies may look different from one another 2) Inspiration photos are used ONLY as inspiration, cookies may slightly vary from inspiration photo. 3) Orders MUST be paid for in full in advance to guarantee a spot on my calendar. If you don't pay within 48hrs of receiving the invoice, I assume you don't want the spot and will offer it to the next client. 4) Regular cookies are 3.5-4inches, minis are around 2inches. 5) I'm unable to ship at this time, local orders only in the Austin, TX area. 6) All products are final sale, no refunds or returns are accepted. If there is a problem with your order please email kelly@kbsweettreats.com with your concerns.




How long are my cookies fresh for?


All of my decorated sugar cookies are heat-sealed for freshness, I suggest eating them within 2-3 weeks or freezing them for longer storage.




Can you ship?


KB Sweet Treats is a home bakery operating under the Texas Cottage Food Law, which unfortunately prevents me from shipping at this time. Local orders only in the Austin, Texas area, pickup in Cedar Park.





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OPENING HOURS:

Mon - Fri: 9am - 9pm   ​​
Saturday: 9am - 9pm
Sunday: 11am - 8pm

ADDRESS:

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Thank you!

© 2019 by KB Sweet Treats

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